Montblanc in Dallas, TX Open now

Reviews about Montblanc

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  April 01, 2019, by Richard Dobbs
  Montblanc owner beware this company must be cutting back on customer service and product quality. You would think buying such a unique high end writing instrument there service would be exceptional. I have owned Montblanc writing instruments for over 20 years. I have bought over 20 pens for various people, associates, and love ones. Here recently I have lost a little confidence with their service and product. To make a long story short my pen cracked two years ago and I paid for this pen to be fixed somewhere in the estimated range of $180.00 dollars. Two years later the pen cracks in the same place knowing this, it has to be a defect. There wanting to charge me another $180.00 again. You would think they would fix it and move on. The bad thing about I can’t get anyone to call me back including the store Manager Wendy… Also I have initiated every contact. I drop the pen off the end of August beginning of September. I tried reach out to them on 9/28/16 to find out the status of my pen. Complained to the customer service department they told me they would talk to the Store Manager (Wendy) and have her call me. Still haven’t received a call 10/6/16