Zuri Modern Furniture Dallas in Dallas, TX Closed now

Reviews about Zuri Modern Furniture Dallas

• ★ ★ ★ ★ ☆

  August 09, 2019, by Pat Daneman
  Ordering was easy, although there was some confusion early on about how many chairs I would be receiving. On-line customer service solved it quickly. Chairs were easy to put together and look great. Not quite as plush and comfortable as I had hoped from the picture, but good. The adjustable feature is wonderful, works very well.
• ★ ☆ ☆ ☆ ☆

  June 27, 2019, by Sarah D
  AVOID LIKE THE PLAGUE. This is the worst consumer experience I have ever experienced. This is the SHORT version. Ordered a buffet in November, received about 1 month later. During first delivery attempt, the shippers showed up with one man to move a 200lb+ buffet up to my second floor. They were not given the delivery information that it needed to be a 2 man crew, for room of choice delivery, for which I paid extra. Zuri told me they would come back tomorrow to deliver it. The next day, no phone call from Zuri, no phone call from shippers, and no furniture, obviously. After a daily phone call for the next several days, initiated by myself, a delivery date was rescheduled for the next week. Again, a ONE MAN crew showed up to deliver the piece. They then had to come back later than night with two men to move it upstairs. After I opened the box, I noted that the buffet was damaged. The doors of the buffet were ripped out and the wood chunks with it, rendering it impossible to repair. This was after closing hours of Zuri, so I wrote an email. I then had to initiate a phone call the next day requesting a refund and removal of furniture. This was Dec 21. On Dec 29, I AGAIN call Zuri to ask when the furniture would be removed. I was told that junk removal service would be at my house from 5-7 tonight to pick it up. The junk service arrived and refused to take the furniture because they needed a back up credit card. They couldn’t even accept my personal card because it was a “commercial” pickup. Zuri again is closed at the time of this issue. So I still have broken furniture sitting in my garage. Thank god the junk company moved it downstairs before they realized this issue, so at least my dining room is presentable. I emailed Zuri, and the next day, still they have not called me to fix this issue. They refuse to let me speak to any type of supervisor or manager to resolve this issue. Zuri should not be allowed to operate as a business. At the end of this saga, I had to tell Zuri to never contact me again, that I would dispose of the furniture myself. Please do not give them your money, or you will be losing your money, your time, and your mind!!!! And don't be fooled by the other negative reviews with Zuri support team comments, they are the headquarters of incompetence.